A GOOD PLACE TO START
Have More Questions?
We can help you choose a setup, plan multiple screens, or understand any ChiroChannel feature.
COMMON QUESTIONS
Everything You Need to Know
01What Kind of TV Do I Need?
Almost any flat-screen TV manufactured in the last five years will work with our channel. You do not need a smart TV or cable service. You do need internet in your clinic and a TV with an HDMI connection. We recommend placing the TV where it will not receive direct sun reflection.
02Do I Need a Computer?
We provide the TV computer box, so you do not have to purchase your own. Our TV boxes are covered by a one-year warranty, and we provide a handheld keyboard remote for times when you need direct access.
03Can I Have More Than One TV That Shows The ChiroChannel in My Clinic?
Yes. You can run The ChiroChannel on as many TVs as your clinic needs, and each TV can show a different channel. For example, your waiting room can show a branded educational playlist while a therapy room shows exercise videos. Contact us for multi-TV and multi-location pricing.
04Can I Hard Wire My TV Box? What About Wi-Fi?
Yes. A hard-wired connection is recommended when practical because it provides the most reliable internet connection. Wi-Fi also works well as long as the player connects to your business network rather than a guest network and receives a strong signal.
05What If I Lose Internet Connection?
Your ChiroChannel caches its playlist, allowing it to continue playing for several hours. Once the internet connection returns, the channel reconnects and continues playing. We also monitor client displays to help keep them running properly.
06Can I Have More Than One Channel Playing in My Clinic?
Yes. With multiple TVs and player boxes, you can build different playlists for different rooms. Ask us about discounted pricing for multiple TVs and locations.
07Do I Have to Be in the Office to Update My Channel?
No. Your online account can be accessed anywhere you have internet. You can update the channel from home, while traveling, or from another office using your personal login and content library.
08Do I Need Special Software to Create My Own Slides and Messages?
No special software is required. Your online ChiroChannel account includes design tools, slides, videos, templates, apps and more. You can also create graphics in other software and upload them to your library.
09Can I Use YouTube and Vimeo Videos?
Yes. The online account includes YouTube and Vimeo apps. Videos can be used as individual slides or as playlist backgrounds, and supported videos can use closed captions.
10Can I Play My Own Videos?
Absolutely. Upload MP4 videos directly or use videos hosted through your YouTube or Vimeo account. Original clinic videos are a powerful way to tell your chiropractic story and reinforce your services.
11Is The ChiroChannel Available Outside the USA?
Yes. The ChiroChannel can be used by clinics around the world. The general content library is currently in English, and device setup may differ outside the United States. Contact us to discuss your location.
12Can I Have a Video Background?
Yes. Video backgrounds can create atmosphere or provide visual interest—for example, a relaxing nature scene in a therapy room or a seasonal background in the waiting area.
13How Long Should I Set My Display Loop?
For maximum effectiveness, we recommend that your channel loop at least twice during the average patient wait. If the average wait is five minutes, a loop of approximately two and a half minutes gives viewers helpful repetition.