QUICK ANSWERS
Technical Support
Email [email protected] or use the answers below.01Can I hard wire my TV player box or stick?
Yes. A hard-wired connection provides excellent reliability when the location of your modem and TV makes it practical. Wi-Fi also works well, but the player should receive a strong business-network signal.
02What if I lose internet connection?
Your ChiroChannel caches its playlist and will continue playing for several hours. When the connection returns, the player reconnects and resumes normal updates.
03Do I need special software to create slides?
No. Your online account includes a fully featured editor. You can also create images in other software and upload them to your library.
04Can I use YouTube, Vimeo or my own videos?
Yes. You can use the built-in YouTube and Vimeo apps, upload compatible MP4 files, and use supported videos as individual slides or backgrounds.
05What if I have a black or gray screen?
A gray screen commonly indicates that the player is reconnecting after losing internet access. A black screen may require checking the TV input or player connection. Email [email protected] and we will help you reconnect.
06Should I turn off the player at the end of the day?
No. Leave the player box or stick powered on and turn off only the television. When the TV is turned back on, the display will be ready.
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